Privacy Policy

Last updated: October 2025

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rollershutterpeople.com.au or interact with our services across Sydney and the South Coast, New South Wales.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect personal information necessary to deliver our products and services effectively.

1 Personal Information

When you request a quote, make a purchase, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Property address (for installation or service)
  • Billing or payment details
  • Any other details you voluntarily provide through our website or forms

2 Non-Personal Information

We may collect:

  • Browser type, operating system, and device details
  • IP address and approximate location
  • Website usage data via cookies and analytics tools

This data helps us improve user experience and optimize our services.

How We Use Your Information

We may use your personal information to:

  • Provide quotes, installations, repairs, and after-sales support
  • Respond to inquiries or customer service requests
  • Process payments and invoices
  • Send updates, offers, and service reminders (if opted-in)
  • Improve our website, marketing, and customer experience
  • Comply with legal obligations

Cookies and Tracking

Our website uses cookies and Google Analytics to improve site functionality and performance. Cookies help us understand how visitors use the website and enable personalized experiences.

You can disable cookies through your browser settings, but some website features may not function properly.

Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

  • Trusted service providers (e.g., installation teams, IT or marketing support) who help us operate our business
  • Payment processors for secure transactions
  • Legal or regulatory authorities, if required by law

All third-party partners are required to handle your information in accordance with Australian privacy laws.

Data Security

We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, or disclosure. However, please note that no internet transmission is completely secure, and we cannot guarantee absolute data security.

Retention of Data

We retain personal data only as long as necessary for business purposes, legal compliance, or customer service follow-up. Once it is no longer required, your information will be securely deleted or anonymized.

Access and Correction

Under the Privacy Act 1988, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of inaccurate or outdated information

To exercise these rights, contact us at the details below.

Marketing Communications

With your consent, we may send promotional offers, product updates, or maintenance reminders. You can opt out anytime by clicking the “Unsubscribe” link in emails or contacting us directly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:

Roller Shutter People

📍 Sydney, NSW, Australia

📞 Phone: 0424 607 797

📧 Email: admin@rollershutterpeople.com.au

🌐 Website: https://rollershutterpeople.com.au

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Please review it regularly to stay informed of how we protect your data.