Terms and Conditions

Last Updated: October 2025

Welcome to Roller Shutter People. By accessing and using our website https://rollershutterpeople.com.au or purchasing our products and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or engaging our services.

General Information

Our business operates throughout Sydney and the South Coast, NSW, providing roller shutter manufacturing, installation, maintenance, and repair services.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms.

Products and Services

We offer:

  • Residential and commercial roller shutters
  • Bushfire-rated shutters
  • Manual, electric, and remote-control shutters
  • DIY roller shutter kits
  • Repair, replacement, and maintenance services

We strive to ensure all information on our website is accurate, but we reserve the right to modify products, specifications, or pricing at any time without notice.

Quotes and Pricing

  • All quotes provided are free and obligation-free, unless stated otherwise.
  • Prices are in Australian Dollars (AUD) and include GST where applicable.
  • Quotes are valid for 30 days from the issue date unless otherwise specified.
  • Any additional work required after inspection or installation (e.g., electrical, wall repair, removal of existing shutters) may incur extra costs.
  • We reserve the right to correct any typographical or pricing errors on our website or quotations.

Orders and Payments

  • Orders are confirmed only after written acceptance or payment of a deposit (if applicable).
  • Payment terms will be clearly stated on your invoice or quotation.
  • We accept payments via bank transfer, credit card, or other approved payment methods.
  • Title to goods remains with Roller Shutter People until full payment has been received.
  • Failure to pay by the due date may result in suspension or cancellation of your order and may incur collection fees.

Installation and Delivery

  • Installation dates are scheduled by mutual agreement and may vary depending on product availability, weather, or other unforeseen factors.
  • We make every effort to complete installations on time, but delays do not entitle customers to compensation or cancellation unless required under Australian Consumer Law.
  • The customer must ensure the installation area is safe, clear, and accessible.
  • We are not responsible for damage caused by pre-existing structural or electrical issues at the property.

Warranty and Guarantee

  • We offer a 10-year warranty on shutters and motors from the date of installation.
  • The warranty covers manufacturing defects and workmanship under normal residential or commercial use.
  • It does not cover:
    • Misuse, negligence, or improper maintenance
    • Damage from accidents, storms, or natural disasters
    • Modifications or repairs by unauthorized persons
  • Warranty claims must include proof of purchase and installation details.
  • We comply fully with the Australian Consumer Law, and your statutory rights remain unaffected.

Cancellations and Refunds

  • Orders may be cancelled within 48 hours of confirmation unless materials have been custom-cut or manufactured.
  • Once manufacturing begins, cancellations may incur charges to cover costs.
  • Refunds or replacements will only be provided for faulty goods or services in accordance with the Australian Consumer Law.
  • DIY products or accessories returned must be unused, undamaged, and in original packaging (if returnable).

Repairs and Maintenance

  • Service and repair requests must be made through our official contact channels.
  • We will inspect the issue before providing an estimated repair cost.
  • Emergency repair services are available across Sydney and the South Coast, subject to technician availability.

Intellectual Property

All content on this website — including text, images, graphics, logos, and design — is the property of Roller Shutter People and protected under Australian copyright laws. You may not copy, reproduce, or use our content for commercial purposes without written permission.

Website Use

  • You agree to use our website only for lawful purposes and in accordance with these Terms.
  • We are not liable for any technical issues, interruptions, or inaccuracies arising from website use.
  • External links on our website are provided for convenience; we are not responsible for the content or practices of third-party websites.

Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
  • Our total liability for any claim shall not exceed the total amount paid for the product or service in question.
  • Nothing in these Terms limits your rights under the Australian Consumer Law.

Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

Contact Information

For any questions or concerns regarding these Terms, please contact us:

Roller Shutter People

📍 Sydney, NSW, Australia

📞 Phone: 0424 607 797

📧 Email: admin@rollershutterpeople.com.au

🌐 Website: https://rollershutterpeople.com.au